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| Frequently Asked Questions (FAQs) |
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| Find below for answers to frequently asked questions. If you don't find your issue addressed here, please click here for the help. |
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General Support
Product Questions
i1055/z1055 - Video System
i702 - FM Transmitter & AC
iPod Issues?
Privacy/Security Questions
Shipping/Return
How to obtain Service?
In many cases, majority of the problem you are experiencing may be resolved by reviewing the
FAQ or the instruction booklet that came with the unit.
If you still continue to experience problems, Please visit our Express Customer Support by clicking the link below.
The Customer Support associate who responses to you will be immediately ready to focus on your questions..
Where can I buy iLuv products?
Majority of iLuv's products can be purchased by visiting this site, http://www.i-Luv.com You may also visit
one of your favorite search engines on the web and type in the model number (ex. i552) for listing
of online vendors that may carry iLuv's Product
Can I bring my product to your office and pick it up?
No. iLuv. does not have a store front or reception area for consumers. All products are delivered to our
warehouse and shipped (via UPS or USPS) from our warehouse. It is not possible for us to make a quick,
immediate exchange for walk in customers. Our process for getting an item from the warehouse takes
time and requires authorizations.
I don't have a sales receipt, can I obtain warranty service anyway?
No. A proof of purchase is required to validate the Warranty and to obtain Warranty Service.
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Is my iPod compatible with iLuv products?
| Model |
Available Colors |
iPod Nano |
New iPod Nano |
iPod Shufle |
iPod Mini |
iPod 3G |
iPod 4G |
iPod 30G Video |
iPod 60G Video |
iPod 80G Video |
| i101 |
White |
x |
|
x |
x |
x |
x |
x |
x |
x |
| i177 |
White, Black |
x |
x |
x |
x |
x |
x |
x |
x |
x |
| i188 |
White, Black |
x |
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x |
x |
x |
x |
x |
x |
x |
| i552 |
White, Black |
x |
x |
x |
x |
x |
x |
x |
x |
x |
| i601 |
White, Black, Pink, Blue |
x |
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| i602 |
White, Black, Pink, Blue |
x |
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| i603 |
White, Black |
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x |
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| i604 |
White, Black |
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x |
x |
| i701 |
White |
x |
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x |
x |
x |
x |
x |
x |
x |
| i702 |
White, Black |
x |
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x |
x |
x |
x |
x |
x |
| i7500 |
White, Black |
x |
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x |
x |
x |
x |
x |
x |
x |
| i9200 |
White, Black |
x |
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x |
x |
x |
x |
x |
x |
| i1055 |
White, Black |
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x |
x |
x |
Alarm function on my iLuv product does not allow the option to wake to iPod nano 3rd Gen. / iPod classic / iPod touch even when my iPod is connected.
Please update your iPod classic, iPod nano 3rd Gen to the following iPod software version(s) for the alarm function to operate.
- iPod classic (80GB / 160GB): Version 1.0.2 or higher
- iPod nano 3G: Version 1.0.2 or higher.
- On i177 (only), the alarm function is not currently compatible with iPod touch.
This is not a defect and is expected to be addressed in future iPod software updates.
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My sticker on the back of the i1055/z1055 iPod cover won't come off.
We will send you a free replacement cover if you register here (Click here to Register your product) or email our customer service. We will send out your replacement cover immediately and we apologize for the inconvenience."
My i1055 is not playing back my movies.
Your iPod Video's setting may not be on correct setting. Click here for instructions on changing video setting in your iPod Video.
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How can I obtain Setup Software for my i702?
Please Click here to download latest Setup Software for i702.
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Most iPod Issues!
Click here for Apple iPod Service & Support - Troubleshooting.
Troubleshooting songs that skip on iPod
Click here for Apple iPod Service & Support - Troubleshooting.
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Is iLuv site secure?
iLuv.com promise the safety and security of our customers. iLuv.com takes our customers' security
seriously and takes reasonable steps to protect your information.
Secure Socket Layer (SSL) -
iLuv.com uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information,
such as financial services information or payment information. An icon resembling a padlock is displayed
on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of
payment. Any time iLuv.com asks you for a credit card number on iLuv.com for payment or for verification purposes,
it will be SSL encrypted. The information you provide will be stored securely on our servers. Once you
choose to store or enter your credit card number on iLuv.com!, it will not be displayed back to you in its
entirety when you retrieve or edit it in the future. Instead of the entire number, you will only see asterisks
and either the first four digits or the last four digits of your number.
Secure Storage -
iLuv.com maintains reasonable physical, electronic, and procedural safeguards that comply with federal
regulations to protect personal information about our customers.
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General Shipping/Returns Policy
Please Click here for the details of our shipping and returns policy rules and exceptions
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